Terms & Conditions

These are the terms and conditions of our agreement which apply to all purchases of products by you from mykidscomefirst.co.uk and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

  • Order: You can submit an order for products to mykidscomefirst.co.uk by completing the details required on the order summary page and clicking the send order button. All prices are reflected in £UK Sterling and include VAT where applicable, providing delivery is to a location in the UK. Orders outside of the United Kingdom may be subject to an additional charge. Goods supplied are not for resale. We are under no obligation to accept your order, but would normally do so where the product is available, the order reflects current pricing and your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company.
  • The display of any product on our website is in no way an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us.
  • Acceptance of order: We will notify you of our acceptance of your offer to purchase by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions*. If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. You will then need to resubmit your order. Only  Payal,credit and debit cards are acceptable as payment for orders via this site. 
  • *but subject to our right to withdraw such acceptance where your offer relates to goods that have been priced below that which we intended and/or where discounts have been applied or used in error.
  • Delivery: We make every effort to deliver all products within the United Kingdom within seven working days of acceptance of your order. Where this is not possible, we or our couriers will notify you and, unless we state otherwise, ensure that your products are delivered within 30 days from acceptance. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 30 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.
  • Payment: For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. Items which are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card or PayPal account.

Consumer Contracts Regulations 2013: This legislation gives you the following cancellation rights when you buy online or by phone:

  • You have the right to cancel any order that you make with us online or over the phone within 14 days without any reason. The cancellation period will expire after 14 days from the day on which you acquire or, if the order is a gift to be delivered to a third party, the day on which the third party specified by you in the order acquires, physical possession of the goods that you have ordered (the ‘Cancellation Deadline’);
  • To exercise the right to cancel, you must inform us of your decision to cancel your order by sending a clear statement either by e-mail to our writing to our Customer Care Team MKCF Outlet Limited, 26 chestnut avenue Thirsk Yo73ew or by completing the Contact Us form which can be found under the 'contact us' link on all pages of our website;
  • To meet the Cancellation Deadline, you must send us your communication concerning your exercise of the right to cancel before the Cancellation Deadline has expired;

Effect of Cancellation

If you cancel an order, we will reimburse to you all payments received from you in respect of that order including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We will make the reimbursement without undue delay, and not later than: 

  • 14 days after the day we receive back from you any goods supplied; or
  • (if earlier), 14 days after the day you provide evidence to us that you have returned the goods; or
  • If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the order.
  • If you wish to exercise your right to cancel, you are obliged to retain possession of the goods and take reasonable care of them until they are returned; 
  • You must send the goods back to us without undue delay and in any event not later than 14 days from the day on which you notify us of the cancellation of your order. You are responsible for the costs of returning the goods. 

We may make the reimbursement using the same means of payment as you used for the initial transaction, unless you have agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you (i.e. in excess of what is necessary to establish the nature, characteristics and functioning of the goods).

Refunds and Exchanges:

Please note that in addition to your general right to cancel set out above, we operate an Exchange, Refund and Cancellation Policy. You should read this policy as it gives you extra benefits. This Policy may be found under Help and then Returns & Exchanges.


We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.

terms and conditions of use

It is important that you carefully read these terms and conditions of use before you register with my kids come first because your use of our web site is subject to them.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services. These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

  • Terms and Conditions: Thank you for using mykidscomefirst.co.uk which is a trading name of MKCF outlet Limited. We provide services to you through our web site and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you. Current terms will be made available as soon as possible on the website. When you use our web site or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
  • These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
  • Description of Services: You are able to benefit by using our web site from a large number of online services and resources which include information, planners and directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our web site. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
  • We may discontinue providing certain or all of the services on all or part of the web site at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
  • Registration:
  • could not be easier simply make an account at checkout you will be prompted to make an account there enter your delivery address email and name  choose a password this will allow you faster checkouts and an advantage over customer using guest checkout 
  • Code of Conduct: You are responsible for anything which you transmit or receive to, from or via or post on our web site. 
  • You are not permitted to do anything which may disrupt in any way the operation of our web site and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our web site and our services by any other user.
  • Other than as expressly permitted, by us in writing, you are not permitted to use our web site to engage in any commercial activity of any form. We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our web site which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this. We may record preserve and disclose anything which has been transmitted to, from or via or posted on our web site and the services, where required by law or where we are acting in good faith.
  • Proprietary Rights and Licences: All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.
  • for example barbie and ever after high is trademark property of mattel  ,little people is property of fisher price and images used from such companies remain there intellectual property and have been provided to us by them or there representative 3rd parties distributors we will accept no liability for unauthorised use of these images  and any action taking by there respective parent companies 

  • You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 1,000 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever, whether or not arising from any negligence on our part.
  • Use and Storage: We may establish general practices and limits concerning the use of the web site and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our web site. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.

  • General: These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our web site and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement section of our site under Help.